Name: Clos des Secrets - Chambres d'Hôtes
Address: 10, rue Georges Bovet, 26400 Crest, France, Crest, Crest, Crest, 26400, FR
Price range: from $ 184
Rating: 8.8

Air conditioning

Smoke-free property

Heating

Garden

No elevators

General

Non-smoking rooms

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Rooms

Luggage storage

Services and amenities

Internet access

Internet

Free parking

Parking

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

La Tour de Crest

Valence-Chabeuil Airport

Clos des Secrets - Chambres d'Hôtes

We stayed for one night in Clos des Secrets and really loved it!

Location

Right next to the beautiful city centre. You can park your car at Clos des secrets and easily walk to the city centre from there.

Garden

Beautiful, there is also a swimming pool, tables for breakfast, a barbecue etc...

Room

Our room was very big. recently refurbished, modern, with a giant terrace

Breakfast

Very good, jam, bread, fresh fruit juices

All in all, we had a great break. The landlord is very friendly. We came in advance, I called her and she came back to open our room, all with a great smile, which was very nice!

Crest

France

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Beautiful guest house!

Stay away! Not recommended if you are anything different than a French couple that does not care about service. They only accept cash by the way.

This was the second time we stayed at this hotel. The first one was in 2012, as a couple, for 3 nights, a few months after they had the hotel inaugurated. It was a good experience at the time and we did recommend the hotel to other people, reason for us going back in September 2016. Well, on the second occasion, things were very different. The place and service was far worse. This time we were staying as a family (couple plus a baby). We agreed to stay 7 nights at the most expensive room and pay in cash (only way to pay). The room was in good condition, however not noise proof and we had problems, as I will state below. 

On the 2nd day, we ran out of hand soap and toilet paper and weren’t replenished until we asked for it to be done. You cannot find the owners in the evening, so if you have an emergency, you’ll have to deal with it. We thought our room would be taken care of every day re these basic necessities, but we were wrong.

On the 3rd day, we were late for breakfast and got told off, yes told off, for being late. We ignored it.

On the 3rd night, arriving a little later than we expected (10-ish pm), we turned on the shower to bathe our baby, only to find out that there was no hot water, but warm water. In the evenings, as mentioned, you won’t find the owners to fix such thing, so we had to deal with it. We found out the next day that there was no hot water because they, in their own words “needed to save money where possible”. This B&B is the sort of lodging that prefers to save money in detriment of their guests comfort. So be prepared to pay a lot for no service.

Breakfast time: 8:00 to 9:30. Food: the same every day, coffee/juice, bread, two cheeses and fruits. Not complaining, simply stating.

On the 4th day, as we were leaving the hotel at around 10:15am and walked by the breakfast table (not expecting breakfast by the way) , we saw a note saying one of the owners had to leave to take care of other affairs and the breakfast was still at the table. We weren’t expecting breakfast to be there as we were informed breakfast was from 8:00 to 9:30. So we thought it was a good gesture from them and we decided not to leave the hotel without having it. It turned out it was completely the other way around. We got told off for having breakfast too late as this disrupted their lives. We then told them it was obvious that we were with a baby and on vacations! It doesn’t take much for anyone to understand this. Well it did. We had to hear from one of the owners: “I heard the baby crying at 7am and you could have come down to inform us if you would or would not have breakfast”. The reason was, in her own words: “because I have to calculate how much bread to buy in the morning.” Shocking, disrespectful and very impolite. And to finalize she said: “You should stay in a hotel”. Well, we followed her advice later that day, but prior to booking another hotel, we then communicated we did not want to have breakfast anymore. The owners were shocked! As crazy as all of this can be, this was also the day when we found out from the owners they had solar panels to heat the water and that the electricity (for water heating) was turned off so that they could “save money”…at the guests’ costs.
On the same night we decided we had enough. We were not welcomed, uncomfortable, had too many problems and were paying a lot for a very poor service that wasn’t even being paid via credit card. Yes, they only accept CASH! We then booked a different hotel, 5 minutes away on the same night and had all our problems solved.

On the 5th and final check out morning (we cut short our stay), as we were communicating we would like to check out and the reasons for leaving (no tp, no soap, no hot water, breakfast situation, poor service), we started being told off again! All was in French by the way, as we had fluent French speakers come pick us up every day. We were told off for leaving one bathroom light on for one afternoon (we did indeed forget it once only) and that they had to move one of their long time guests from the neighbouring room because we were too noisy. We had to be compared to these guests because apparently they stay every year for 30 days at the B&B, pay in cash and pay extra for some sort of extra meal. Does that matter? At the end, as my wife was putting her luggage together and taking them to the car, we had to hear (again!) one of the owners say “here in France we say ‘au revoir’ when we leave”. My wife was simply taking her stuff and our baby to the car and was coming back to get the rest of the luggage. Being accused of being impolite in such a way was appalling! Grumpy owners! This was the childish level that the situation had reached. We have never seen such thing in our life.

Unfortunately we do not recommend this hotel for families, foreigners and for people that demand a minimum of courtesy and service, even if you speak fluent French or are French. There are a number of other options around and you can save yourself from stress.

Clos des Secrets - Chambres d'Hôtes

Available rooms

Location

Description of the hotel

Services and amenities

Popular

General

Rooms

Services and amenities

Internet

Parking

Pool and beach

Pets

Conditions of accommodation

Conditions of accommodation

Payment

Payment

For corporate clients